Terms of service

Last updated: 16 June 2026

These Terms and Conditions govern your use of this website and your purchase of DERMAVIA+ products. By using the website or placing an order, you agree to these terms. Please read them carefully. If you do not agree, please do not use the website.

Use of the website

You agree to use this website lawfully and not to misuse it, attempt to gain unauthorised access, or disrupt its operation. We may update, suspend or withdraw all or part of the website at any time without notice.

Product information

We aim to describe our products accurately. However, product photos and packaging are for illustration and may vary slightly from the item you receive. Website information may be updated from time to time without prior notice.

Health and product disclaimer

DERMAVIA+ should be used strictly in accordance with the instructions provided on the packaging. Please note:
• Information on this website is for general purposes and does not replace professional medical advice.
• Always read and follow the instructions supplied with the product.
• Stop using the product and consult a healthcare professional if irritation occurs or if you experience no improvement.
• If you have a medical condition, or are pregnant or breastfeeding, consult a healthcare professional before use.

Orders and payments

When you place an order, you make an offer to purchase. An order is confirmed only once we accept it and dispatch the product. We accept the payment methods shown at checkout. We reserve the right to refuse or cancel an order, for example where there is a stock issue or a suspected error or fraud.

Prices and availability

Prices are shown in the currency displayed at checkout and may include or exclude taxes as indicated. Prices and product availability may change without notice. If a genuine pricing error occurs, we will contact you before processing your order and you may choose to proceed at the correct price or cancel.

Shipping

Delivery terms, timescales and costs are set out in our Shipping Policy, which forms part of these Terms and Conditions.

Returns and refunds

Returns and refunds are governed by our Returns Policy and Refund Policy , which form part of these Terms and Conditions. Nothing in these terms affects your statutory rights as a consumer.

Limitation of liability

• We are not responsible for incorrect use of the product or failure to follow the supplied instructions.
• Customers must read and follow all product instructions before use.
• Individual results may vary and we do not guarantee the same outcome for every customer.
• To the extent permitted by law, our liability is limited to the value of the product purchased. Nothing in these terms limits liability that cannot be excluded by law.

Intellectual property

The DERMAVIA+ name, logo, text, images and website design belong to the brand and are protected by law. You may not copy, reproduce or use any website materials without our prior written permission.

Changes to these terms

We may update these Terms and Conditions from time to time. The version published on the website at the time of your order applies to that order.

Contact information

Questions about these terms? Email support@dermavia.co. We usually reply within 24–48 hours.

As DERMAVIA+ is a Class IIa medical device sold in the UK and EU, the health disclaimer and any product claims should be reviewed by a lawyer or regulatory specialist to ensure compliance with medical-device advertising rules.